Yes, the Messaging Hub includes a feedback feature that lets you flag specific calls. Enter a conversation and click either the thumbs up (for positive feedback) or the thumbs down (for negative feedback). If you choose the thumbs down, you’ll be prompted to detail your issues with the call.
Please be thorough. The more information we have, the better we can resolve the problem. All feedback is reported to our team via an internal channel, and we will respond to any concerns within 24 hours.
The nature of our response will vary based on the problem.
- For unsatisfactory call handling, we will follow up with you directly and provide the representative specific coaching
- For incorrect appointments, we will investigate the cause and work to correct process or script issues.