FAQs

• What is Call Patching?
• How can I see my minutes usage?
• What happens if I go over my minutes?
• What happens if I don’t use all of my minutes?
• What if I need to pause services for a month or two?
• Can I submit feedback or concerns regarding specific calls?
• Where can I find call information?
• Can you change/edit the automated recording or hold music?
• Can you answer all of our calls 24/7?
• Can you answer only a specific number of calls or specific types of calls?
• What happens if I miss a message or it is not delivered?
• Why do I see a message in my Inbox but no recording?
• Signpost answers my calls, what else can you do?
• Can you call customers for me?
• Can you text customers for me?
• How do receptionists handle upset callers?
• Will receptionists be available 24/7 or on holidays?