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      1. Signpost Help Center
      2. Call Forwarding
      3. T-Mobile

      T-Mobile Call Forwarding Instructions

      Instructions for activating and deactivating call forwarding from a T-Mobile device.

      Turning on Call Forwarding

       

      Conditional Call Forwarding (Missed calls come to the answering service)

      1. Dial **004* with your Signpost forwarding number then *11#
      • Example: *004*5551236789*11#
      1. Call the number, and listen for a success message

      Unconditional Call Forwarding (All calls come to the answering service)

      1. Dial **21* with your Signpost forwarding number then #
      • Example: **21*5551236789*11#
      1. Call the number, and listen for a success message

       

      Turning Off Call Forwarding

       

      If you wish to change your forwarding type, please deactivate current forwarding before dialing in new codes

       

      Turn Off Conditional Call Forwarding 

      1. Dial ##004#
      2. Call the number, and listen for a success message

      Turn Off Unconditional Call Forwarding

      1. Dial ##21#
      2. Call the number, and listen for a success message

       

      If you are experiencing issues please check the following items

      1. Ensure you have the device/number you wish to forward from

      Note: Your Signpost forwarding number can be found at the top of your Messaging Hub

      2. Important Information for Iphone Users:

      If calls are not being forwarded after entering your code. Check the “Live Voicemail” setting in your Iphone and ensure that it is turned off! (Grayed Out)

       

      Additional Resources:

      T-Mobile allows for extra call forwarding customization, visit their help center for additional information at https://support.t-mobile.com/docs/DOC-4041