Call forwarding is a feature available through most phone carriers and devices that allows you to redirect incoming calls to another phone number. This ensures you never miss a call, even when you're away from your primary device.
When to Use Call Forwarding
Set up call forwarding when:
- You’re unable to answer your phone (e.g., traveling, after hours, assisting other customers).
- You want only specific calls to come to your phone.
- You’d like our receptionists to handle all incoming calls and transfer the ones that need your or your team’s attention.
Why Use Call Forwarding?
Faster Service
Ensure callers don’t wait on hold or go to your voicemail, no matter when they call.
Simplified Communication
Let our receptionists serve as the front-line of communications for your entire business so you only have to pick up the phone under specific circumstances you choose.
Reliable Access
Stay connected, even when your main phone is off or out of reach. Forwarding ensures you don’t miss important calls.
Work-Life Balance
Forward calls after a certain time to our 24/7 receptionists so you can protect the boundaries between your work and personal life.
Note: Call forwarding settings are controlled entirely by you. Signpost does not have the ability to enable, disable, or change your device or carrier’s call forwarding settings.
Types of Call Forwarding
Call forwarding options may vary depending on your mobile carrier or VoIP provider. Common types include:
- Unconditional Call Forwarding
Forwards all incoming calls to our live receptionists - Conditional Call Forwarding
Forwards calls only under certain conditions, such as:
- When your line is busy
- When you don’t answer within two rings
- When your phone is off or out of service
- When your line is busy
- Selective Call Forwarding
Forwards calls at specific times, like after hours or on holidays