Explains how call patching/call transferring works and when a business should use it.
Call patching or transferring is a feature that allows our receptionists to seamlessly connect a caller to the appropriate person on your team without requiring the caller to hang up and dial again. It ensures a smooth, professional handoff that keeps the customer experience fast and frustration-free.
Example: Let’s say a customer calls John’s Repair and Installation about a flooded bathroom emergency. Signpost’s Live Receptionist team answers the call, gathers the necessary details, and then patches the call to a qualified plumber on your team. The customer stays on the line the entire time and gets connected to help quickly—without repeating themselves or calling back.