All conversation details are automatically uploaded to your Messaging Hub. These include:
- Call recordings and transcripts
- Receptionist notes
- Texts and messages
- Contact information (phone number, name, email address, etc.)
If your script involves scheduling appointments in your CRM, the call information will be included there as well, according to your script and CRM set up. We will also include any relevant booking information in the call notes.
We have several additional notification options as well. On desktop, the Messaging Hub can send browser notifications if enabled. Your tab will also display a blinking red and blue Signpost logo when you have a new message.
You can also set up text and email notifications that go to multiple team members so you can stay on top of all communications, even if you aren’t the one answering the phone.
Please Note: All notification settings are configurable in your Messaging Hub.