Our live receptionists are focused on providing the best answering service available. Therefore, we don’t currently offer outbound call or text services.
However, there are several solutions that can help you reach out to your customers, and we can help you manage many of them!
Call Transferring
We have several options that will route calls to your team. You can set these up so our live agents transfer calls in specific situations. You can also set up conditional transfers, where your phone rings first and then transfers to our live receptionists if you can’t answer. You can learn more about call transferring in this in-depth guide.
Messaging Hub
After our receptionists complete a call, you’ll receive all the details in real time in your Messaging Hub. These will include the call recording and transcript. From here you can call or text the caller directly. You can also leave feedback on the call to comment on how the receptionist performed. We review each feedback comment and attend to any negative feedback within 24 hours.
Multi-Channel Messaging
Another way to manage customer communications is with our optional Messaging Hub add-on. This upgrade consolidates all your messages from Facebook, text, and Angi so you don’t have to track them in separate apps or browsers. Multi-Channel messaging also lets you set auto responses so customers know you’ve gotten their message and will respond quickly. One of the best parts of this feature is that when you reply to texts or Angi messages, your response will text the person directly for faster communication. Facebook responses will go through Facebook’s Messenger app. Learn more about Multi-Channel Messaging here.