Frustrated callers are unavoidable. But as the voice of your business, our receptionists are trained to handle these moments with respect and empathy. Our de-escalation training equips agents to quickly identify the caller’s needs and respond with best-practice talk tracks based on the situation.
However, if you’re ever unsatisfied with how a receptionist handled one of your calls, you can let us know by leaving the specific call a negative review in your Messaging Hub. This will let you provide details and explain how the call should have proceeded. We take all negative call reviews seriously and use them to coach our agents. We are also dedicated to responding to all feedback within 24 hours.